Sample Related FAQ
Product Related FAQ
Shipment and Guarantee Related FAQ


How is the guarantee? And the after service?

As one professional humidifier manufacturer, we provide warranty within 15 months from shipping date. For clients' after service, 0.5% fragile spare parts(based on order quantity) will be shipped with goods together; In next repeat orders, according to the actual needs in the after service, clients can adjust types of spare parts and their ratio.The above regulations suit all the humidifiers of our factory, including plant humidifiers, greenhouse humidifiers, desktop humidifiers and portable humidifiers etc..

What data we need to prepare for the shipment?

If contract manufacturing humidifiers have remote controller with battery, we prepare UN38.3 and MSDS reports as basic requirements for the shipment in advance; Any special reports you want, welcome to feedback to us.If without remote controller, then private label humidifiers and custom humidifiers are regular goods, no special.

How to connect smart home humidifiers?

The digital touch key with  Wi-Fi mark, long touch this key about 5 seconds, start to connect Wi-Fi; Please operate step by step as per your instruction manual.By the way, office humidifiers and floor standing humidifiers also have optional smart TUYA Wi-Fi version or smart TUYA Bluetooth version.

How about noise level of ultrasonic humidifiers series?

The noise level under 35dB, which room humidifiers run very quietly and no effect on sleep.There are a wide variety of living room humidifiers, bedroom humidifiers, baby room humidifiers, study room humidifiers, for your selection.

What's the delivery time of samples?

Normally, 2-3 days for cool mist humidifiers and aroma humidifiers;3-5 days for smart TUYA App humidifiers and warm mist humidifiers;And each sample will be checked and tested by our QA before sending out to clients.

Can I order samples for evaluation?

Yes, air humidifiers samples are high welcome.Samples are free of charge, and air freight to be collected by DHL FEDEX TNT etc.; Top fill humidifiers and smart TUYA Bluetooth humidifiers have optional remote controller; Requirement by air express, there is no battery in the remote controller.